Your satisfaction is important to us. Due to the nature of medical supplies, we follow strict return guidelines to ensure product safety and compliance with health regulations.

Return Eligibility

We accept returns on most unopened, unused, and undamaged products within 14 days of delivery. Items must be in their original packaging with seals intact.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on the following:

• Opened or used items
• Personal care products (e.g., adult diapers, catheters, incontinence supplies)
• Respiratory products (e.g., CPAP machines, nebulizers)
• Customized or special-order items
• Items marked “non-returnable” on the product page

Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 3 days of delivery. We’ll arrange for a replacement or issue a refund after reviewing the claim.

Return Process

1. Contact our Customer Service team at [email/phone].
2. Provide your order number, item(s) to return, and reason.
3. If approved, we’ll provide return instructions and an RMA (Return Merchandise Authorization).
4. Return shipping is the customer’s responsibility unless the item was damaged or sent in error.

Refunds

Refunds are processed within 30 business days of receiving the returned item. Shipping fees are non-refundable unless the return is due to our error.

Return Policy

we prioritize your health and safety. In compliance with FDA regulations, certain medical products are not eligible for return once shipped.

Return Eligibility

Returns are accepted on unopened, unused, and undamaged items within 14 days of delivery, provided the product is not classified as a restricted medical device or hygiene-sensitive item. Items must remain in factory-sealed packaging, unexpired, and in resalable condition.

Non-Returnable Products (per FDA Guidelines)

For regulatory and health reasons, we cannot accept returns on the following:

• Opened or used medical devices
• Class I and II medical devices once shipped (e.g., CPAP machines, thermometers, blood pressure monitors)
• Products intended for single-use (e.g., syringes, gloves, wound care)
• Personal hygiene items (e.g., catheters, adult diapers, urological supplies)
• Any product exposed to bodily fluids
• Items marked “non-returnable” on the product page

⚠️ Note: FDA regulations prohibit resale of used or opened medical devices, even if unused.

Defective or Damaged Items

If you receive a damaged or defective item, contact us within 3 days of delivery. We may require photo documentation and reserve the right to inspect the product. If confirmed, we’ll arrange a replacement or refund at no cost.

Return Procedure

1. Contact Customer Support at [email/phone] with your order number and reason for return.
2. If eligible, you will receive a Return Merchandise Authorization (RMA).
3. Ship the item back per the instructions provided. Unauthorized returns will not be accepted.
4. Customers are responsible for return shipping unless the return is due to our error.

Refunds

Refunds are processed within 30 business days of receiving and inspecting the returned product. Original shipping fees are non-refundable unless the return is due to an error on our part.